Welcome to Wavvy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business automation platform.
1. Information We Collect
1.1 Account Information
When you register for Wavvy, we collect:
- Full name and username
- Email address
- Phone number (for verification purposes)
- Password (encrypted and securely stored)
1.2 WhatsApp Session Data
To provide our services, we process:
- WhatsApp session credentials and authentication tokens
- Contact information you import or create
- Message templates and campaign data
- Message logs and delivery status
- Media files you upload to our platform
1.3 Usage Information
We automatically collect:
- API usage statistics and request logs
- Platform activity and feature usage
- Device information and IP addresses
- Browser type and operating system
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our WhatsApp automation services
- Process and deliver your messages through WhatsApp
- Manage your campaigns, templates, and contacts
- Monitor usage limits and enforce plan restrictions
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Detect and prevent fraud or abuse
- Send important service updates and notifications
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All passwords are encrypted using bcrypt hashing
- Database connections are secured with SSL/TLS
- Session data is stored securely with encryption
- API keys are generated using cryptographically secure methods
- Regular security audits and updates
- Access controls and authentication mechanisms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these circumstances:
- WhatsApp/Meta: Message content is transmitted through WhatsApp's infrastructure to deliver your messages
- Service Providers: Third-party services that help us operate (e.g., cloud hosting, email delivery)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Third-Party Integrations
Our platform integrates with:
- WhatsApp Business API: For message delivery and session management
- AI Providers: OpenAI, DeepSeek, and Google Gemini for AI assistant features (if enabled)
- Courier Services: Trax, Leopards, BlueEx, FastEx, and PostEx for order tracking
- Google OAuth: For optional social login functionality
Each integration is subject to their respective privacy policies.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Download your contacts, templates, and campaign data
- Opt-out: Unsubscribe from marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account:
- Personal information is permanently deleted within 30 days
- Session data and credentials are immediately removed
- Message logs may be retained for up to 90 days for legal compliance
- Anonymized usage statistics may be retained indefinitely
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze platform usage and performance
- Prevent fraud and enhance security
You can control cookies through your browser settings. See our Cookie Policy for more details.
9. Children's Privacy
Wavvy is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@wavvy.com
- Support: Through your dashboard support portal